Eye contact is one type of non verbal communication. We can know what are people thinking through seeing their eyes.Usually, the direction people move their eyes can often determine whether the answer is from memory or not. It works the best with visual thoughts. People will typically look upward to the left if reaching into memory and to the right if creating the answer or constructing imaged images.
By observing people eyes, we can see that they will often look upward to one side or the other when talking. Sometimes such people will gaze forward, unfocussed. These eye movements are an indication of thinking in a visual mode.
In a nutshell, knowing the way people think is important in enhancing the communication experience. When we are talking with people, the direction of their eyes can give an indication of what brain processes are occurring in them. We can also tell if the person is making something up or recalling a past event.
Louis Beh ®
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